Item value of delivered orders, by purchase month
Delivered on or before the promised date. Dashed line is the 85% SLA floor.
Average review score by how late the order arrived
Average days per delivered order. The early-2018 slowdown was in transit.
Jun–Aug 2018 read low: the data ends in Oct 2018, so only faster orders from those months had arrived.
Tiers need 20+ delivered orders. At risk: review below 3.5 or on-time below 80%. Top: review 4.3+ and on-time 93%+.
Select a column to sort. States under the 85% on-time floor are flagged.
Net revenue: item price on delivered orders. Freight is reported separately and is not revenue.
On time: delivered on or before the estimated delivery date shown to the customer.
Complete months: months with at least 500 orders (Jan 2017 to Aug 2018). Earlier and later months are partial.
Full formulas, owners and data-quality rules live in Governance/metric_definitions.md.